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Refund & Cancellation Policy

Last updated: 10/17/2026

1. Instant Digital Downloads Policy (Non-Refundable)

oneisolve provides downloadable electronic goods, including the Premium Prep Bundle ($19) consisting of Excel (.CSV) calculation worksheets, Word (.DOCX) visa certification templates, and comprehensive tax database matrices.

In accordance with international electronic commerce regulations and consumer rights standards for digital content (including EU Consumer Rights Directive 2011/83/EU):

  • Immediate Performance & Waiver: Because electronic download links and digital assets are made accessible immediately upon payment verification, all sales of downloadable digital goods are final and non-refundable once the download links have been issued or accessed.
  • Self-Preparation Nature & Application Outcomes: Our digital prep bundles, document templates, and checklists are self-preparation tools provided for organizational assistance. oneisolve does not provide legal representation and cannot guarantee visa approval. Decisions made by consular officers, embassies, or immigration authorities (including delays or rejections) do not constitute grounds for a refund.
  • By completing your checkout, you expressly acknowledge and consent that fulfillment begins immediately, and you waive any statutory right of withdrawal or return for delivered digital goods.

2. Developer API Subscriptions & Cancellation

Developer API plans (e.g., Pro Tier at $29/month) operate on a recurring billing cycle processed by our Merchant of Record, Dodo Payments.

  • Cancel Anytime: You can cancel your API subscription at any time without penalty. Subscriptions can be managed via the customer billing portal link included in your official Dodo Payments receipt email, or by contacting our support team via email: [email protected].
  • Effective Date of Cancellation: Cancellation takes effect at the end of the current billing cycle. You will retain full access to your monthly API quota until the end of the active billing period, and no further recurring charges will be incurred.

3. Limited Exceptions for Refund Consideration

We may issue a discretionary refund under the following strict conditions:

  • Technical Duplicate Transactions: If a technical glitch resulted in duplicate charges for the exact same order or subscription period.
  • Unresolved Delivery Failure: If you experienced a verified technical failure preventing you from accessing or downloading the digital files, and our engineering support team is unable to resolve the issue or deliver alternative download links within 48 hours of your notification.
  • Zero-Usage API Subscriptions: If you purchased an API subscription and submit a refund request within 7 calendar days of purchase, provided that zero (0) API requests were executed and no production key was actively utilized.

4. Chargebacks and Dispute Prevention

If you have any questions or concerns regarding an unrecognized charge or billing discrepancy, please contact our customer support team directly at [email protected] prior to opening any dispute or chargeback with your card issuer. We are committed to resolving legitimate billing inquiries promptly.

5. Contact Information

For any billing assistance, invoice requests, or subscription inquiries, please contact:
oneisolve Support Team: [email protected]